FAQ
Quick answers to the questions we hear most.
Where is your store?
You can find NE LONDON at Harrods, 87–135 Brompton Road, Knightsbridge, London SW1X 7XL.
Do you ship worldwide?
Yes. Delivery options and costs for your country are shown at checkout. See our Delivery page.
Which sizes do you offer?
Our sets come in S to 5XL. See the Size guide.
Is everything in the photos included?
The set includes the pieces named on each product page. Accessories or layers shown for styling only are named on the product page as not included.
Can I exchange or return my order?
Yes. See Exchange & Returns for how it works.
How long does delivery take?
UK standard delivery takes 3–5 working days, express 1–2. International orders usually arrive in 5–10 working days. See Delivery.
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna and Shop Pay.
How can I contact you?
Email nelondon@gmail.com, call +44 20 7946 0123, or message us on Instagram @nelondon_official.